Refunds and shipping

These terms cover pre-orders of Digital Beliefs bought on this website from Tectel Pty Ltd (ABN 69 163 480 313), trading as Regenerate Consulting and Publishing. Prices are in Australian dollars and include GST.

Pre-orders

The book launches on 10 November 2026. When you pre-order, you pay the pre-order price at checkout and we email Chapter 1 to you straight away. Each order is for one copy. To order several copies, contact Michelle.

If the launch date changes, we’ll email you. You can then keep your pre-order or cancel it for a full refund.

Shipping

• We post within Australia only.
• Postage is a flat $11.20 per copy, shown at checkout.
• Posted copies are sent from the 10 November launch to the address you give at checkout.
• Delivery times after posting depend on your location and the carrier.

If your copy hasn’t arrived within a reasonable time, email us and we’ll follow it up with the carrier.

Collecting your copy

If you choose to collect, there’s no postage. You can collect your copy at the 10 November launch or at one of Michelle’s events. If you can’t make it, email us. We can post it to you (postage applies) or refund you before it’s collected.

Cancellations and refunds

• Before your copy is posted or collected, you can cancel for any reason. Email us and we’ll refund the full amount, including postage, to your original payment method.
• After it’s posted or collected, we don’t offer refunds for change of mind.
• Damaged, faulty or wrong item. Email us within 14 days of receiving your copy, with a photo if you can, and we’ll replace it or refund you, including postage.

Chapter 1 is yours to keep, whatever happens to your order.

Refunds go back to your original payment method, usually within 5 to 10 business days of approval.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.

Contact

Email [email protected] with your name and the email address you ordered with.